hmm guess wasnt just me that thought that about 14 mile store also , had same feeling like they couldnt be bothered, by helping you. west marine is pretty decent on 16 mile and rochester, as far as getting help,to find what you need,i thought anyways.
Update! My order has been processed and the parts will be here on Friday, as promised. Now I can fix my toilet!
I've been going to Boat US for years.......I've liked them better than West Marine. I find you get treated like a dumb @$$ where-ever you go.....Probally because I'm a chick and they just have to do that to me...... <_<